Returns
Return policy details |
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30 DAY RETURNS: If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below: We must be notified within 30 days of you receiving the item that you intend to return it. The item must then be returned within 7 days following this notification . - The item must be returned in original re-saleable condition with all tags and packaging (ready to be put back on the shelf) - The item/s are NOT opened, used, worn or damaged, and are in perfect condition when we receive them back - That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging. - The item is securely packed to ensure it is received back by us in original and re-saleable condition. - Handling fees will apply: $9.95 0-25kg / $19.95 25+kg. Either of these will be deducted from the refund provided. - The refund amount will also have original freight costs deducted. If the item was sent with free postage, a 20% postage fee will also be deducted from the refund amount. - If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required. If you wish to take up this offer, please undertake the following: - Send an email to dmc.australia@yahoo.com stating your order number, the item/s you wish to return, and the reason for the return - Our Customer Service Department will review your email and, if applicable, issue you a Return Authorisation (RMA) number which must be included on the address label. All other relevant information will be sent to you at this time. - DMC Mowers Australia will not accept the return of any item/s without an RMA attached. |
Thank-you for purchasing with DMC Mowers Australia. If you are not entirely happy with your purchase or have chosen incorrectly, there is an option to return your order & not have to be out of pocket for the return postage costs. If you purchased via PayPal, they offer the option to cover your return shipping costs by activating via the link below.
Paypal terms: *Up to 8 refunds per PayPal account for eligible purchases per 12 month period. A cap of $45 per refund request applies.
DMC Return conditions: Item MUST be in brand new, un-used condition as received, with original packaging intact.
Kindly note any initial postage fees paid to have the order shipped to you remain non refundable, however your full purchase price of the goods will be refunded when your goods are received in good order. Please ensure you include a copy of your tax invoice with a message explaining the reason for return with your returned goods so we can swiftly act to allocate your refund to you.
To find out more about paypals refunded returns, see here >> https://www.paypal.com/au/webapps/mpp/returns
